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April is National 9-1-1 Education Month

Every day all across the U.S. 9-1-1 call-takers, dispatchers, supervisors, public educators and many others work around the clock to provide help to every person who needs it. These individuals answer the calls, provide the reassuring words that help is on the way, and delivery important safety tips and resources.

During this month, Smart911 encourages everyone across the country to honor those individuals who are 9-1-1 in 3 easy ways.



Who are the faces behind the voices? All month long we encourage everyone in 9-1-1 agencies across the country to share photos of yourself, your agency and co-workers with the hashtag #Iam911.


Every day. Every call. When every second counts. 9-1-1 is there. All month long we encourage you to thank them by posting on social media. Share a story, identify an individual or agency who has helped you, or just say thank you and include the hashtag #thankyou911

Watch this video and encourage others to say #thankyou911


 Week 1: Text to 9-1-1

Did you know that most 9-1-1 centers cannot receive texts to the number 9-1-1?
Textto911_IconWhile texting has become a common form of communication for personal and even professional interactions, the ability to text to 9-1-1 for help in an emergency is a process that is not available across the U.S. yet.

At this time, only select cities, towns or counties across the country may have recently enabled a text to 9-1-1 solution in their Public Safety Answering Point (PSAP). For this reason, you should not rely on text communication to reach 9-1-1 if you need help

Here are 3 things to know

  • If you are unsure if you community offers text to 9-1-1, check with your police department or communications center to confirm
  • If you are able, always dial 9-1-1 for help – even if you are unable to speak, they will receive your call and gather as much information as possible from the resources they have available
  • Even if your community offers text to 9-1-1, the FCC encourages citizens to use this as a supplement to a voice 9-1-1 call, and not a replacement, if possible

Week 2: How 9-1-1 Finds Your Location

Did you know that when you dial 9-1-1 from a cell phone your location may not be available?


Week 3: What information does 9-1-1 have to help you?

Did you know may not know who you are when you call for help?


Week 4: Pocket Dials and Accidental Dials to 9-1-1

Did you know that in some location up to 40% of 9-1-1 calls are pocket dials?


Week 5: How to teach your kids about 9-1-1

Did you know most kids don’t know how to dial 9-1-1 on a smartphone?


Spread the Word

Click any of the images below to download and share to encourage others to get the #411on911

Facebook graphic Twitter graphic

#411on911_FB_Text #411on911_Twitter_Text 


How do you get Smart 911?

1) Prepare: Give 9-1-1 the information they need to help you. Sign up for Smart911 by 4-30-15, the last day of 9-1-1 Education Month

2) Share: Already signed up for Smart911? Reach out to family, friends, neighbors and members or your community and encourage them to get #Smartabout911 by signing up by 4-30-15.